Paul Resnick (![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small} presnick) wrote,@ 2009-06-26 10:56:00 |
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Gerhard Fischer paper at C&T
"Towards an Analytic Framework for Understanding and Supporting Peer-Support Communities in Using and Evolving Software Products" at C&T
Participation in SAP's online community.
Before/After point system introduced in SAP:
Mean response time decreased (51 min vs. 34 min.)
Mean helper count increased (1.89 vs. 2.02)
Percentage answered (12% vs. 30%)
Some evidence of gaming of the system—people just ask questions to gain points.
"Towards an Analytic Framework for Understanding and Supporting Peer-Support Communities in Using and Evolving Software Products" at C&T
Participation in SAP's online community.
Before/After point system introduced in SAP:
Mean response time decreased (51 min vs. 34 min.)
Mean helper count increased (1.89 vs. 2.02)
Percentage answered (12% vs. 30%)
Some evidence of gaming of the system—people just ask questions to gain points.
